Baggage Service Representative Job in Craigslist Houston, TX

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Baggage Service Representative Job in Craigslist Houston, TX

Position: Baggage Service Representative (Craigslist Houston)

Company: United Airlines

Location: Houston, TX

Pay: Starting from $18.51 per hour, Full-time

Job Type: Full-time

Shift and Schedule: Weekends as needed, Holidays

Benefits:

  • 401(k)
  • Parental leave

Job Description: Craigslist Houston in United Airlines is embarking on an exciting journey to become the premier airline in aviation history. Our commitment to connecting people and uniting the world extends beyond mere transportation; it encompasses uplifting communities and fostering inclusivity. As we continue to expand, we anticipate hiring tens of thousands of individuals across all facets of our operations. At United, we offer competitive benefits designed to ensure your well-being and enrich your global travel experiences. From employee-run Business Resource Groups to perks like parental leave and space-available travel privileges, United is truly an unparalleled workplace. Are you ready to explore the world with us?

Caring is at the core of United’s values, exemplified by our dedicated Customer Contact Center team. These professionals assist customers with various travel-related inquiries, from booking reservations to resolving issues with MileagePlus accounts. If you derive satisfaction from helping others and thrive in a customer-centric environment, join our team and make a positive impact on travelers every day.

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Key Responsibilities:

  • Assist customers experiencing baggage issues, including delays, damages, or lost items, by filing claims.
  • Handle inbound calls and emails, proactively follow up with customers, and make outbound callbacks.
  • Exercise sound judgment in accordance with company policies to ensure exceptional customer service.
  • Identify and resolve issues through structured problem-solving approaches.
  • Maintain high standards of service delivery and efficiency.
  • Adapt to changing work environments and situations.

Qualifications: Minimum Requirements:

  • High school diploma/GED or equivalent.
  • At least 2 years of customer service experience.
  • Proficiency in English (written and spoken).
  • Familiarity with computer applications, including MS Outlook and Office Communicator.
  • Strong communication and listening skills.
  • Flexibility to work various shifts, including days, nights, weekends, and holidays.
  • Ability to attend a full-time training class within a 24-hour period.
  • Must be 18 years of age or older and legally authorized to work in the US without sponsorship.
  • Successful completion of the interview process and background check.

Preferred Qualifications:

  • Proficiency in BOLT and World Tracer.
  • Strong typing skills.

United Airlines is an equal opportunity employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and strive to provide reasonable accommodations for individuals with disabilities during the application and interview process. Please contact JobAccommodations@united.com for assistance.

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